Shipping Policy

Order Processing

All orders are processed within 2–3 business days of order confirmation (excluding weekends and global public holidays).

Sturdy delivery bags and protective materials are used to ensure products arrive in good condition.

Shipping Transit

International Transit (International Warehouse → U.S.)

4–7 business days via an international courier to the U.S. distribution center.

Domestic Transit (U.S. Carrier → Customer)

2–3 business days via a partner domestic carrier.

Total Estimated Shipping Time

6–10 business days from shipment date (after processing).

Shipping Costs

• 
  Free shipping on orders of $100 or more (after discounts)
  
• 
  Flat-rate shipping of $4.90 on orders under $100
  

Shipping Protection (Optional)

• 
  Cost: $2.99 per order
  
• 
  Coverage: Insurance against loss, theft, or damage during both international and domestic transit
  

Tracking Your Order

Once your order is marked as “Fulfilled,” you will receive tracking details, including:

• 
  International courier name and tracking information
  
• 
  Domestic carrier name and tracking number
  

“Fulfilled” indicates that your order has shipped from the international warehouse.

Delivery Issues & Undeliverable Packages

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Undeliverable Packages

If a package is returned due to an incorrect or incomplete address, you will be contacted to confirm or correct the address. Any additional reshipping charges will be communicated at that time.

Carrier Delays

Delays may occasionally occur due to customs clearance, weather conditions, or carrier backlogs. Updates are typically available only once a delivery issue has been flagged.

Customs Delays

In rare cases, shipments may be held by customs authorities. These cases will be addressed once reported.

Changing or Canceling an Address

Before Fulfilment

Address changes may be requested within 24 hours of placing an order, provided the order has not yet been fulfilled.

After Fulfilment

Once an order is marked as “Fulfilled,” it is already in transit and cannot be rerouted. If delivery fails, refer to the “Delivery Issues & Undeliverable Packages” section above.