Refund Policy
By placing an order through the website, you agree to the terms below. These policies have been established to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the country of origin of Cyprus.
Refund & Return Policy
Return Policy
By placing an order through the website, you agree to the following terms. These policies have been established to ensure that you are fully informed about our refund and return procedures. These policies are applicable to customers in the United States.
Bundle and Black Friday Sales
All sales on bundle items and Black Friday deals are final. No refunds or exchanges will be accepted for these purchases.
This includes color exchanges for items bought in a bundle. Please note that size exchanges are still permitted for bundle and Black Friday purchases. A fee of $15 may apply.
1. Returns Eligibility
We value customer satisfaction and strive to provide a hassle-free returns and exchange process. To ensure a smooth experience, the eligibility criteria for returns and exchanges are outlined below.
1.1 Exchanges
Customers may request an exchange within 30 days after receiving the goods. This allows flexibility for size, color, or variant changes.
1.2 Time Limit
Once the 30-day period from the date of receipt has expired, exchanges can no longer be processed. Requests must be initiated within this timeframe.
1.3 Charges
Additional charges may apply in some cases to cover administrative and handling costs. Any applicable charges will be disclosed before proceeding.
1.4 Returns
Customers may request a return and refund within 30 days of receiving the goods.
1.5 Time Limit
Return requests must be initiated within 30 days of receipt to be eligible for a refund.
1.6 Charges
Restocking and handling fees may apply in certain cases. Customers will be informed of any applicable charges prior to processing.
1.7 Product Condition
To qualify for an exchange or return:
a) The product must be unused, undamaged, and in its original packaging.
b) All tags, labels, and accessories must be intact and included.
c) The product must not be listed as non-returnable or final sale.
1.8 Initiation of Requests
Customers must follow the return or exchange process outlined on the website and provide required order and product details, along with the reason for the request.
1.9 Inspection and Approval
All returned items are subject to inspection. Requests will be processed only if the returned product meets the conditions outlined in this policy.
2. Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, notify us immediately so the issue can be assessed and resolved.
3. Footwear Usage Disclaimer
The footwear is designed to provide a barefoot-style walking experience using soft, stretchable materials and thin soles. These products are not intended for rigorous or extreme sporting activities. Damage resulting from such activities is not eligible for complimentary replacement.
4. Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards are not eligible for return.
5. Exchanges
To qualify for an exchange:
a) The item must be unworn or unused, with tags, and in its original packaging.
b) Proof of purchase is required.
6. Initiation of Exchange
Exchanges must be initiated through the designated process outlined on the website. Exchanges made without prior approval will not be accepted.
7. Return Shipping Fee
Return shipping costs are the responsibility of the customer and vary based on the courier and country of origin.
8. Refunds and Order Cancellation
If an order is still being processed, it may be canceled for a full refund. If the order has already been fulfilled and a tracking number has been issued, the package must be delivered before the return process can begin.
9. Refunds for Returns
For approved returns requesting a refund, delivery costs and processing fees are non-refundable.